Cookies Policy

Policy Statement

This Cookie Policy explains how Penumbra Mental Health (“Penumbra”, “we”, “us”) uses cookies and similar technologies when you visit our website (www.penumbra.org.uk). This policy complies with the UK Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.Personal Data is collected for the following purposes:

Analytics
Contacting the User
Managing contacts and sending messages
SPAM protection
Comments
Displaying content from external platforms
Interaction with external social networks and platforms

Policy Into practice

The Penumbra Cookies Policy is part of the Penumbra website’s privacy policy. At Penumbra we pride ourselves on our commitment to providing users of our website with the best possible experience. Using cookies helps us to do this.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. Cookies have many functions, such as letting you navigate through web pages efficiently or remembering your preferences which generally improves your website experience. In essence, cookies make the interaction between you and the website you are using faster and easier.Most websites such as ours use cookies to improve your visit experience by enabling the website to remember you, either for:

The duration of your visit, using what is called a session cookie
Over repeat visits, using what is called a persistent cookie

Each cookie is unique to your web browser and will typically contain some anonymous information such as a unique identifier, the site name and some digits and numbers. Cookies themselves do not contain any information that personally identifies you but personal information that we store about you (see the Penumbra Privacy Policy) may be linked by us to the information stored in and obtained from cookies. Cookies cannot carry viruses or install malware on your computer.

2. Types of Cookies We Use

Strictly Necessary Cookies: Required for basic site functionality.
Performance Cookies: Help us understand how visitors interact with the website.
Functionality Cookies: Remember your preferences and settings.
Targeting/Advertising Cookies: Used to deliver content more relevant to you (we use minimally targeting cookies).

We use essential cookies necessary for our website to function. Non-essential cookies (such as analytics or functional cookies) are only used with your consent, which you can manage via our cookie banner or settings tool.You can change or withdraw your consent for non-essential cookies at any time by clicking ‘Cookie Settings’ at the bottom of our website. This will not affect cookies necessary for site functionality.On our website we use both session cookies and persistent cookies. When you visit our site, we may also send to you the following cookies:

Analytics cookies

We use Google Analytics to analyse use of our website. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored in your browsers. Analytics data are anonymised where possible and stored for a maximum of 26 months. These cookies collect information about how our visitors use the Penumbra website. This data is collected anonymously and is used to help improve this website’s functionality and for reporting. For more information Read Google’s Privacy Policy.You can opt-out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on. However, you should be aware that by opting out it could make our website difficult to navigate.Most browsers allow you to refuse cookies. Links on how to do this for the most popular internet browsers are provided below:

Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Apple Safari: http://docs.info.apple.com/article.html?artnum=32467
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies
Opera: http://www.opera.com/help/tutorials/security/privacy
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Internet Explorer: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Third party cookies

On our website we embed media content and code from other third-party services. These websites may set their own cookies, use their own analytics and track your usage or customise content provided to you. Please check the relevant third-party websites for more detail. We do not control third-party cookies and recommend reviewing their respective cookie and privacy policies for further information.

3. Managing Cookies

Some websites also use cookies to enable them to target advertising or marketing messages to you based for example, on your location and/or browsing habits.You can manage or disable cookies at any time by adjusting your browser settings. Please note that disabling cookies may impact on your experience on our website.For more information visit the All About Cookies website.

4. Changes to This Policy

We may update this Cookie Policy from time to time. Any significant changes will be communicated via our website.

5. Contact Us

This website is owned and operated by Penumbra and by third parties acting on our behalf.Penumbra is Registered in Scotland No: SC 091542. Data Protection Registration No: Z461352XIf you have any questions about our use of cookies, please contact:

Data Protection Officer Penumbra Mental Health Orchard Brae House, 3rd floor, 30 Queensferry Road, Edinburgh, EH4 2HS Email: dpo@penumbra.org.uk

Date of last review	30.10.25
Date of next review	01.11.25

If you are completing a self-referral, complete all of section A and then click next to submit the form.

If you are referring someone for support, please complete sections A and B.

Welcome to our online self-referral form. Please complete as much of this form as possible. Once we receive your form, we aim to respond within 72 hours. Thank you.

Please complete Section A (details of the person you are referring) and Section B (your own details as the referrer).

Once we have your form, our team will aim to contact the person you’re referring within 72 hours. Thank you.

SECTION A (the person you are referring): Firstname

Surname

Address

Postcode

Date of Birth

Phone number

We'll normally contact the person by telephone. Let us know if they have a preferred method of contact:

Text Email Voicemail

What challenges is the person facing just now?

What do you think would help to improve the person's wellbeing?

Which of the following options are most suited to the person?

Wellbeing Workshop Peer Support Tools & techniques that promote wellbeing Work or volunteering opportunities Community Activities (e.g. gardening, arts & crafts, gym, walking etc) Addressing practical barriers (e.g. travel confidence, community participation)

Do you have concerns about the person's safety? (please choose one)

Any additional comments

Do you have concerns for the safety of others? (please choose one)

Any additional comments

Is there anything else you would like to tell us about the person that you think would be useful for us to know?

Referrer's Firstname

Referrer's Surname

Referrer's Address

Referrer's Postcode

Referrer's Phone Number

Referrer's Email

Please add any supporting information and detail any risk to lone working that we should be aware of

Date

How can we help you?

Thank you for considering leaving a gift in your Will.

To receive further information about the process and to find out how your gift could be used, please complete and return the form below. Thank you.

Please give us as much information as you can. Once we have your form, our team will aim to contact you within 72 hours. Thank you.

SECTION A: Firstname

Surname

Address

Postcode

Date of Birth

Phone number

We'll normally contact you by telephone. Let us know if you have a preferred method of contact:

Text Email Voicemail

What do you feel are the main challenges you face right now?

What do you think would help to improve your wellbeing?

Which of the following options are most suited to you?

Do you have concerns about your personal safety? (please choose one)

Any additional comments

Do you have concerns for the safety of others? (please choose one)

Any additional comments

Is there anything else you would like to tell us about yourself that you think would be useful for us to know?

Date

Courage

We will do the right thing. Standing up for people, their rights, wellbeing and recovery

Compassion

We listen and respond with hope, kindness and respect.

Curiosity

We explore, reflect, learn and adapt to create solutions that are best for people’s wellbeing.

Collaboration

We will work with those who share our vision and values.