Aberdeenshire 1st Response can provide you with short term support when you feel at crisis point. 

If you are feeling overwhelmed, we can provide support tailored to your individual needs when you feel you need it most. You will receive sensitive and nonjudgmental support, information and signposting. Aberdeenshire 1st Response will support you to find ways to successfully resolve the crisis situation and to plan for your own future.  

How we can help you 

Your Recovery Practitioner will ensure you feel listened to and will work with you to help you feel supported in your current circumstances. Using specialist planning tools, you will be supported to plan and manage your next steps. We can also provide you with information and signposting to other organisations, such as the NHS, Aberdeenshire Council’s Social Work Department, Benefits Advice and other third sector providers. 

Who can use the service? 

1st Response is open to anyone aged over 16 years who lives in Aberdeenshire, and is experiencing distress and reduced mental wellbeing. 

Where is the service based? 

The 1st Response service is available throughout Aberdeenshire. If you would prefer a face to face appointment, please call our Freephone number to arrange.  

How do I access 1st Response?


Support is provided by telephone, email, text or through face to face appointments. There is NO application form and NO waiting list. You can contact 1st Response Monday – Friday, 9am – 5pm.

0800 1357950
aberdeenshire1stresponse@penumbra.org.uk 


Other services


You can contact Aberdeenshire 1st Response Monday – Friday, 9am – 5pm. If you need support outside this time, you can contact: 



T 116 123

Open 24 hours a days, 365 days a year. 


T 0800 83 85 87

Open weekdays Monday—Thursday 6pm to 2am, and weekends Friday 6pm to Monday 6am. 


T 0800 1111

Always open.


T 0800 4 70 80 90

Always open. 

Print Friendly, PDF & Email